Botdesk
An AI agent platform for customer experience. Businesses can train an agent on their own information, deploy it to customer channels, let it answer routine questions and hand complex conversations to a person.
From company knowledge to customer conversation.
Botdesk is designed as a deployable product rather than a custom chatbot project for every customer.
Give the agent the right knowledge
Upload files, connect website content or add focused question-and-answer material so the agent can answer from business-specific information.
Set how the agent should behave
Define tone, instructions and the situations where the conversation should be handed to a human.
Deploy across customer channels
Use the agent on a website and supported messaging channels rather than creating a separate support workflow for each one.
Answer, act or hand off
The agent can answer from its knowledge, use connected actions where configured, or escalate the conversation when human judgement is needed.
I can help with that.
The conversation can retrieve information, trigger supported actions, or hand the case to a person with the context preserved.
Use the dedicated Botdesk website for the actual platform.
The Vorlo page explains the product and its workflow. The dedicated Botdesk site contains the live platform, documentation and product-specific information.